
Reimagining Care Coordination at Amazon Health
Millions of families struggle to manage care for loved ones, juggling medications, appointments, and coordination. I led design and research to create a simple, secure way for people to help manage health across Amazon services. The solution makes inviting trusted helpers easy and lets caregivers use their own accounts to manage medications seamlessly. Within weeks, thousands of care relationships were created, with 42% new to Amazon Pharmacy and 30% of caregivers actively ordering medications.
View case study

Simplifying Identity Verification Across Amazon
Proving your identity on Amazon used to be a frustrating. Whether buying alcohol or filling a prescription, customers had to leave Amazon's familiar environment, grant camera permissions again, and sometimes even update their app just to verify who they were. We saw an opportunity to fix this by bringing identity verification in-house, making it as seamless as any other Amazon experience. Now customers can quickly prove who they are and get back to what they came to do.
View case study

Designing a better Kindle library experience
As Kindle libraries grew to hundreds of books, readers struggled to organize and track what they’d read. I led a redesign across all Kindle platforms that introduced smart badges, automatic read/unread tracking, adaptive filters, and clear notifications. These improvements solved key frustrations, boosted the iOS app rating to 5 stars, and helped millions focus on their next great read.
View case study